Junior Admin & Operations Executive
Duties & Responsibilities:
Administrative Tasks
- Responsible for maintaining the day-to-day data updates from clients in the system accurately and efficiently.
- Will be responsible for handling customer related service requests for reports, data updates & data accuracy or other general queries related to our company’s solutions.
- Correspond with customers on multiple channels – phone, email, WhatsApp etc.
- Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.
- Assist on membership requests or queries, example but not limited to helping customers reset password, activate accounts, update details and answer members queries.
- Must approach all matters in a non-biased and professional manner.
- Able to adapt quickly on a fast-paced environment. Passionate & quick in learning new tools to improve own’s efficiency in managing daily tasks.
Online Rewards Platform management
- Will be responsible for maintaining the online rewards platforms of the company by liaising with merchants to ensure the products & prices are up to date.
- Knowledge on Sales Order management and Invoicing to create manual Sales Orders as and when necessary or upon customer’s request.
- Locate products & services, check stock availability, help customers to complete their transactions, assist in after sales queries and issue resolution.
- Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gifting enquiry etc.
- Manage inventory to resolve orders and take necessary steps to salvage any potential loss of sale.
- Align information with respective managers with regards to the various rewards platform used by clients.
Applicant must be willing to take on any other job responsibilities assigned by supervisor.
QUALIFICATIONS & EXPERIENCE
- Diploma/Degree with 2-3 years of Admin / Customer service experience or equivalent.
- Experience working on HRM / Sales / CRM online platforms will be preferred.
- Experience in e-commerce or employee rewards platform operations would be good.
- Mandatorily needs to have experience working on Excel Spreadsheets, proficiency with excel spreadsheets will be preferred.
- Experience in fast paced and startup environment will be valuable.
- Candidate should be meticulous, detail oriented and willing to adapt quickly to fast changing client/system requirements.
- Candidate must be proficient in English, both writing and speaking.
- Additional language proficiency in any of the following - Korean, Japanese, Vietnamese or Mandarin, will be valuable to deal with clients from these geographies.
- The role is a desk based, in-office role with the office being in Melaka.
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Melaka: Reliably commute or planning to relocate before starting work (Required)
$ads={1}
$ads={2}